IT Help Desk Engineer
Centro -
Maadi, CairoPosted 5 years ago252Applicants for1 open position
- 210Viewed
- 31In Consideration
- 179Not Selected
Job Details
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Job Description
Centro Command Center Engineer:
Responsibilities
- Responsible for providing first level of resolution in troubleshooting network, hardware and software issues.
- Responsible for providing on-time problem resolution.
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
- Can work with different tasks in a smooth and effective way.
- Responsible for dealing with different providers to report and follow up with them on any outage during the working hours.
- Handle different requests using ticket system or e-mail.
- Deliver the knowledge needed to the customers in simple way
Job Requirements
- Bachelor’s degree in computer science, Computer Engineering or any other related degree.
- 0-2 years of experience in a similar position.
- Excellent command of English.
- Strong troubleshooting and problems diagnosing skills.
- Previous experience in working with active Directory, System Center Configuration Manager.
- Flexible and can work under pressure.
Technical Skills
- Preferable to have CCNA, MCP or MCTS certifications.
- Strong communication and customer service skills.
- Having good documentation skills.
Core Competencies
- Intermediate Level of English
- Quality Focus
- Result Orientation.
- Communication & Listening