Customer Service Agent - Alexandria
Brimore -
Sidi Gaber, AlexandriaPosted 5 years ago423Applicants for1 open position
- 87Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- As a Brimore Customer Service Representative, you are responsible for acting as a liaison between customers and the company.
- Brimore is looking for customer service to manage amounts of incoming calls.
- Identify and assess customer's needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
- Follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Job Requirements
- Excellent communication skill for phone calls.
- Attention to details.
- Ability to multi-task and work effectively in a changing environment.
- Strong learning and problem resolve abilities.
- Ability to develop and learn.
- Ability to collect various data and analyze it.
- Fair knowledge of Microsoft Excel.
