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Customer Service Agent

dejavu
New Cairo, Cairo
Posted 5 years ago
257Applicants for2 open positions
  • 127Viewed
  • 30In Consideration
  • 89Not Selected
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Job Details

Experience Needed:
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Job Description

  • Answer incoming calls to handle customers inquiries & complaints
  • Resolve hard calls by finding suitable solutions & escalate to CS manager if any
  • Coordinate customers request & follow up with stores to exceed their expectations
  • Explain & simplify dejavu policies & procedures to customers
  • Up-sell Dejavu products through the website & promote occasional offers
  • Conduct outbound calls, follow-ups
  • Support CS manager for any needed reports
  • Handle all inquiries & complains related to social media platforms

Job Requirements

  • Bachelor’s degree
  • Customer service / Call Center experience not less than 1-2 years, preferred on fashion field or related
  • Preferred New Cairo residence or nearby
  • Very Good in both spoken and written Arabic and English languages
  • Strong communication, negotiation & active listening skills
  • Preferred retail pro knowledge

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