Customer Service Agent

dejavu - New Cairo, Cairo

257
Applicants for
2 open positions
131
Seen
35
Shortlisted
83
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job
  • Answer incoming calls to handle customers inquiries & complaints
  • Resolve hard calls by finding suitable solutions & escalate to CS manager if any
  • Coordinate customers request & follow up with stores to exceed their expectations
  • Explain & simplify dejavu policies & procedures to customers
  • Up-sell Dejavu products through the website & promote occasional offers
  • Conduct outbound calls, follow-ups
  • Support CS manager for any needed reports
  • Handle all inquiries & complains related to social media platforms
Job Requirements
  • Bachelor’s degree
  • Customer service / Call Center experience not less than 1-2 years, preferred on fashion field or related
  • Preferred New Cairo residence or nearby
  • Very Good in both spoken and written Arabic and English languages
  • Strong communication, negotiation & active listening skills
  • Preferred retail pro knowledge
About this Company

Dejavu is a ladies fashion brand with a total number of 30 stores all across Egypt. Dejavu has been founded in 2009.
Dejavu set exacting standards and strive for consistency and precision in everything we do. We are committed to continuously improving our... (More)

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