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Job Description
- Leading team and outsourced service providers, answering agents questions to better understand the receiving calls.
- Coaching agents regarding processes and practices, and explain expectations to customers.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Job Requirements
- Experience in a real estate is a must.
- Interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Strong coaching and leadership skills, ability to motivate employees.
- Proficiency with necessary technology, including computers, software applications, phone systems, etc.
