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Job Description
- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Address disciplinary and/or performance problems according to company policy.
- Identify training needs and maintain all Nestle R&D specific training material
- Drive knowledge transfer within the team
- Roster distribution to achieve the target
- Provide input/feedback to Management team where required
- Remain well versed in Call Monitoring policies, procedures, standards and documentation
Job Requirements
- Good English language
- Good computer skills
- 7+ years of experience
