Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
CRM Agent Responsibilities:
- Interact with current and potential customers. And uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction.
- Make him feel special or important customer for the company, Understand customer need, Deal with him patiently.
- Write system reports and analysis
Job Requirements
- BA Degree
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters.
- Familiar with CRM systems and practices.
