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Job Description
- Respond to different types of users’ messages on ticketing system, email, mail, phone and different Social Media channels.
- Deliver service and support to end-users
- Interact with customers to provide and process information.
- Diagnose and resolve technical issues.
- Verify system requirements (if needed)
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Set up new customer accounts
- Provide feedback and weekly report.
Job Requirements
- University degree.
- 1-3 Years of experience
- Age: 24-28
- Excellent communication skills.
- Strong phone contact handling skills and active listening.
- Ability to adapt/respond to different types of characters.
- Analytical thinking.
- Excellent computer skills rounded knowledge in Microsoft Office software programs.