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FX Customer Support Specialist

Ofeed
Nasr City, Cairo
Posted 5 years ago
110Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Espouse the Client Services model to optimise the client experience diverse client base with the explicit goals of (1) achieving a “step change” in client satisfaction, (2) maximising client retention and (3) contributing to grow the Business & increase revenue.
  • Contribute to driving change across the organisation to create a service-oriented culture.
  • Champion cross-team collaboration to achieve a cultural shift: be a catalyst for change.
  • Collaborate with all departments to help define & implement a framework/model to capture, review, action and report on key customer insights that may contribute to Business revenue.

Job Requirements

  • Experience working in a Client Service team in an equivalent environment delivering exceptional results (e.g. Global Capital Markets)
  • Proficiency in Arabic language to represent the Group to a business level is a must
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proven experience contributing to behavioural & cultural change preferred
  • Proven experience with technology-based implementations (as a stakeholder) preferred
  • Good understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferred
  • Awareness of Operational Risk & Compliance landscape, as it relates to the industry preferable
  • Experience of online Retail client platforms strongly preferred
  • Knowledge of MT4 platform preferred Degree qualified (Finance, Accounting or related discipline preferred)

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