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IT Support Specialist

Bayt El Khebra
Maadi, Cairo
Posted 5 years ago
139Applicants for1 open position
  • 39Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

IT Specialists in this job role will have expertise in one or more networking system technology areas. Examples include: routers, networking controllers, bridges, or networking software related to these technologies.

  • Work closely with business analyst & team lead to ensure decisions meet enterprise growth needs
  • Maintain current applications, which includes, but is not limited to, bug fixes, feature enhancements and performance tuning.
  • Troubleshoot and debug complex issues along with identification & implements of its solutions
  • Work with a team to create detailed project specifications, requirements and estimates
  • Work with implementation team to ensure deployments roll out smoothly.
  • Provide technical support & consultation in ensuring customer’s satisfaction in the maintenance stage.
  • Work with the Technical teams with his technical knowledge and experiences.
  • Perform technical consultation services to customers.
  • Ability to prioritize work and help the other team members

Job Requirements

  • 4 to 5 + years of experience in IT Help Desk or Service desk Department.
  • Minimum 5 years’ experience in network-related field (IP networking, CCTV, Security, VoIP, Preferred Mitel, etc.) and operations.
  • Hands-on experience on ERP and different SW installation.
  • Good communication skills are vital.
  • Any CISCO, Microsoft, HP, Juniper or equivalent certification in networking will be considered an advantage.
  • Understand, deploy and support Cable Pulling, Termination, IP telephony, PABX, CCTV, POS, Drive Thru, Koisk, and Mitel.

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