Operational Excellence Coordinator

Jinni Services - Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
5,000 to 7,000 EGP per month
Arabic, English
1 open position
About the Job

Operational Excellence Coordinator helps in maintaining quality standards by monitoring and reporting on the day-to-day operations, and analyzing data in order to develop plans to improve processes and product quality.

Responsibilities and essential job functions include the following:

  • Ensure that the operations team provide flawless, upscale, professional and high class service experiences
  • Conduct quality assurance checks randomly to inspect, investigate customer complaints and/or correct the quality of work performed.
  • Conduct daily/weekly/monthly/yearly report on performance.
  • Provide feedback to the operations manager regarding under-performing team members or supervisors or actions that need to implemented.
  • Introduce KPIs and metrics to monitor quality and track progress.
  • Identify training needs and assist in organizing training interventions.
  • Monitor inventory, work with purchasing coordinator to mitigate potential shortages/gaps and managing consumption rate.
  • Recommend potential products or services and value-add opportunities to top management by collecting customer information and analyzing customer needs.
  • Maintain maintenance logs and report on maintenance issues.
  • Attend Weekly, bi-weekly, monthly meetings with clients.
  • Analyze customer feedback and operations reports, providing strategic direction to continuously improve overall customer experience.
Job Requirements
  • Good standard of English
  • Strong interpersonal skills and ability to communicate effectively at all levels
  • Good time management and organisational skills
  • Attention to detail and possess high cleaning standards
  • Ability to respond quickly to situations as they arise
  • Ability to achieve and set high standards in the auditing process
  • Ability to work independently and as part of a team
  • Ability to deal with stressful situations
About this Company

Jinni services is a limited liability company (LLC) that provides households and workplaces with professional groundbreaking cleaning solutions that are effective, reliable and trustworthy.

See all Careers and Jobs at Jinni Services