Job Details
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Job Description
Operational Excellence Coordinator helps in maintaining quality standards by monitoring and reporting on the day-to-day operations, and analyzing data in order to develop plans to improve processes and product quality.
Responsibilities and essential job functions include the following:
- Ensure that the operations team provide flawless, upscale, professional and high class service experiences
- Conduct quality assurance checks randomly to inspect, investigate customer complaints and/or correct the quality of work performed.
- Conduct daily/weekly/monthly/yearly report on performance.
- Provide feedback to the operations manager regarding under-performing team members or supervisors or actions that need to implemented.
- Introduce KPIs and metrics to monitor quality and track progress.
- Identify training needs and assist in organizing training interventions.
- Monitor inventory, work with purchasing coordinator to mitigate potential shortages/gaps and managing consumption rate.
- Recommend potential products or services and value-add opportunities to top management by collecting customer information and analyzing customer needs.
- Maintain maintenance logs and report on maintenance issues.
- Attend Weekly, bi-weekly, monthly meetings with clients.
- Analyze customer feedback and operations reports, providing strategic direction to continuously improve overall customer experience.
Job Requirements
- Good standard of English
- Strong interpersonal skills and ability to communicate effectively at all levels
- Good time management and organisational skills
- Attention to detail and possess high cleaning standards
- Ability to respond quickly to situations as they arise
- Ability to achieve and set high standards in the auditing process
- Ability to work independently and as part of a team
- Ability to deal with stressful situations
