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Logistics Coordinator

GlassRock Insulation Co.
Maadi, Cairo
Posted 5 years ago
67Applicants for1 open position
  • 50Viewed
  • 14In Consideration
  • 33Not Selected
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Job Details

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Job Description

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Inform clients of unforeseen delays or problems
  • Ensure appropriate actions were taken to promptly resolve customers’ concerns.
  • Document actions are taken and provide solutions to possibly avoid future occurrences
  • Contact customer to respond to inquiries; notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer complaints to designated departments for further investigations.
  • Assist in determination charges for services requested and arrange for billing.
  • Complete contract forms, prepare change of address records and issue consignment orders
  • Coordinate with customers on inventory and shipment of product
  • Assist in the preparation and organizing of promotional material or events

Job Requirements

  • Minimum: Two years of Logistics experience is a must.
  • Strong verbal, written and interpersonal skills.
  • Excellent English language.
  • Proficient using Microsoft Office applications, and database management.
  • Ability to effectively work autonomously and as part of a team.

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