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Job Description
- Manage large amounts of incoming calls
- Maintains call center database by entering information.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Answers inquiries by clarifying desired information, researching, locating, and providing information.
Job Requirements
- Bachelor degree.
- Customer Focus.
- Customer support experience or experience as a client service representative.
- Data entry skills.
- Active Listening.
- Verbal Communication.
- Building Relationships.
- Problem Solving.
- Multi-tasking.
- resident of Giza is a must.
- Male or female.