Technical Support Engineer I - Enterprise
Dell EMC -
Cairo, EgyptPosted 5 years ago304People have clicked1 open position
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Job Description
Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors on shifts that might include evenings and weekends, you will:
- Identify issues, investigate root causes and recommend solutions to enterprise problems – applying diagnostic techniques as necessary and keeping the customer informed throughout
- Perform case management functions to keep cases up to date and accurate
- Identify, research and input unique or recurring customer problems
- Provide timely responses to customer escalations
Job Requirements
- Bachelor’s Degree in a technical discipline and 0-2 years of relevant work experience.
- Excellent knowledge of server and storage hardware
- Knowledge of networking (including WAN topology; mixed LAN and WAN operating system environments; DNS, WINS and DHCP; firewall solutions and network load balancing) and current Server Operating systems (such as Windows, Linux or UNIX)
- Strong customer focus and communication skills
- Fluent English
Desirable requirements
- Relevant industry certifications (such as A+, CCNA or VMWare)
