Customer Relationship Officer

Duties and responsibilities

• Carrying out the daily follow-up, internally and externally, from (garage-maintenance and repair), determining the required for each car and knowing the needs and availability of them.
• Follow-up of offers and comments on companies that have been coordinated to submit offers
• Follow up the accounts section regarding the collection of debts and the work of matching them
• Make new contracts and bring more customers to deal with us
• Review all old contracts with all companies contracted together and identify the main items that need to be modified
• Conduct interviews within the company with clients to discuss all available and existing offers
• Updating our contracts on a continuous basis to ensure that the company's rights are maintained with the companies involved.
• Presenting daily and monthly reports to the direct manager in the section (requests - inquiries - suggestions).
• Make a firm price offer for companies to send to them
• Identify key customer groups, determine the best way to communicate advertising information to them, and develop and implement their own communication plan.
• Facilitate customer relationships or relationship between company divisions, such as managers, employees, or branch offices.