VMware Senior Customer Service Representative & Licensing Specialist
Job Details
Skills And Tools:
Job Description
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [ Senior Customer Services ] on our [CST] team in Egypt
We’re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.
Job Requirements
Essential Requirements
- Provide customer assistance and support primarily via phone, email for technical and account queries/issues.
- Assist customers in sourcing self-service options on VMware’s support website
- Maintains good customer relationships.
- Working with other VMware internal teams solving different issues.
- Resolve Incidents within the specified Service Level Agreements.
- Assist customers in managing license keys and account information.
- Coordinating with customers to identify and define the cases requirements, scope and objectives.
- Create technical cases and identify case priority, and proper team.
- Assist customers following up on technical support requests.
Skills Required:
- Bachelor’s degree
- Fluent English language, second European language is a plus
- Excellent customer handling skills
- Excellent negotiations skills
- Agility & Flexibility
- Excellent Team player
- Willing to learn and develop
