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Quality Assurance Manager

Almosafer
Mohandessin, Giza
Posted 5 years ago
151Applicants for1 open position
  • 129Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
  • Assessing customer requirements (Internal and External) and ensuring that these are met
  • Setting customer service standards
  • Investigating and setting standards for quality
  • Ensuring that processes comply with standards
  • Determining training needs
  • Acting as a catalyst for change and improvement in performance and quality
  • Recording, analyzing and distributing statistical information
  • Managing Quality Assurance staff

Job Requirements

  • Bachelor’s degree
  • At least Three-year experience as a Quality Assurance Manager in the travel industry, preferably back-office operations
  • Travel experience is a must
  • GDS knowledge is a Must

Required Competencies / Demonstration Level:

Core:

  • Excellent English
  • Leadership skills
  • Very good command of Microsoft Office especially in Excel
  • Excellent communication skills
  • Good decision-maker
  • Teamwork player
  • Attention to details
  • Reporting and problem-solving skills

Functional:

  • Ability to work under pressure
  • Multi-tasking skills
  • Presentation skills

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