Export Specialist

Job Purpose

• The Export Specialist is responsible for coordinating with Royal’s forwarding, transportation, and customs teams to facilitate customers’ export activities and provide them with the needed services under the supervision of Export Senior Officer and in compliance with all applicable policies and procedures.

Operational

• Responding to customer's inquiries and provide them with clear export information by acting as a liaison between the customer and other departments (forwarding, transportation, and customs).
• Soliciting ocean and air rates from the shipping lines and carriers for export shipments, and sending offers accordingly to Royal's customers.
• Booking with the shipping line through their website or with overseas shipping agents.
• Coordinating with transportation teams in order to provide customers with the required services.
• Preparing all required clearance documents in line with applicable laws and regulations and in coordination with customs teams.
• Coordinating with the finance team for the accurate and timely issuance of billing and invoices to customers and following up on payments.
• Supporting the Sales teams in performing indoor and outdoor sales activities.
• Acting as a backup to forwarding personnel. customers on a regular basis and providing them with updates on the shipment status and resolving issues, when needed.
• Updating all export-related activities accurately on all relevant information systems and in a timely manner.
• Preparing regular reports covering forwarding, clearance and transportation details of export activities.

Communication and Relations
Internal

• Export Senior Officer, Head of Forwarding, Royal’s other department teams

External

• Customers, Shipping lines, Royal’s agents, Customs authority and relevant governmental bodies, Port authority