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Job Description
- He is responsible to manage ,plan and Organize all operations which happen after Sales ( customer services , product maintenance services and installation services )
- He will establish maintenance centers affiliated to the company and also contracted to service and maintenance centers to serve the company’s customers in all Egypt
- Manage all operations in Call Centers and communication with and from customers (requests for product Installation or Maintenance & Maintenance problems)
- Ability to manage the workshops and the main maintenance Center in the company and put operating system and work plans for Central Maintenance Department and central maintenance operations
- Ability to manage the team of (Engineers and Technicians ) which in charge of Customer services
- Set-up the following and Monitoring systems for efficiency performance department and operations of after sales and maintenance
- Ability to create and Manage Modern and Advances Programs such as Call center programs and Short Number and CRM Program for Customer relationship Manager
- Ability to achieve the Economic objectives for Maintenance Department
- Ability to hire all technicians and Human resources requirements for after Sales Department and train him professionally and Behaviorally to present the highest service to customer according to highest standard
- Access to highest efficiency of service reach to highest level of satisfaction
Job Requirements
- Engineering Degree preferred
- Not less than 10 years’ experience
- Home appliance background will be asset
- Microsoft office
- Excellent in English
