Job Details
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Job Description
KEY ROLE SPECIFIC ACCOUNT ABILITIES:
SISAN
- To ensure that the store is clean – all customer areas, offices, and other non-customer facing departments
- To ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed
- To re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible
- To ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.
- To carry out audits on the external cleaning supplier, using checks and audits
- Drive performance through KPI’S, meetings and regular update meetings
- To ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS.
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H&S
- To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time
- To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings
- To schedule and action yearly plans for evacuations, generator tests and power failure simulations;- To implement processes and actions to ensure store safety
- To review and change current processes where needed to enhance store safety: checklists, etc
- To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night
- Involvement in crisis management routines and manual documentation
- To ensure all external suppliers working in IKEA are aware of Evacuation procedures and H&S requirements whilst working in our stores
- Ensure sufficient fire marshals/first aiders are on duty at all times and that there is a calendar for regular refresher training
- Security
- To carry out audits on the external guarding supplier, using sec checks and audits
- Drive performance through KPI’S, meetings and regular update meetings
- To ensure a well-trained security workforce on IKEA store evacuations and their role, customer service and general SOPS.
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People:
- To have a succession planning process in place for the CR and operations department
- To be able to work with and lead your team from a daily and strategic planning process
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To build and maintain a close understanding with the Regional Customer Relations and Operations Manager
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Store facilities management
- To have a clear understanding of all facilities management within the store and to be able to react in the event of an emergency situation;- Fire systems, water pumps, sprinkler leaks etc
- To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines.
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Store Operations:
- To ensure that the store duty managers are well trained in the event of a store emergency
- To be the owner of the store duty manager checklist and duty manager routines
- To assist with the store duty manager training day
- To carry out audits and reviews of the duty manager processes; Feedback to the store manager
- To plan and regularly update the peak day planning file
- To schedule and carry out peak day reviews
- To carry out regular audits on SOPS. Realignment when needed
- To assist the regional and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required.
Job Requirements
Education
Minimum Qualifications and Knowledge: University Graduate.
Minimum Experience: 5 to 7 years in operations or facilities management with at least 5 years in a management capacity.
Job-Specific Skills: Strategic Planning and Analytical Skills, Effective Communication, and strong leadership skills. Retail background
