Social Media Moderator

Cashcall -
Maadi, CairoPosted 5 years ago

101Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Creates, manages and grows business presence across social media channels, including, but not limited to, Twitter, Facebook, LinkedIn, and Instagram.
Respond to a high volume of customer posts on Facebook, Twitter, etc. with the appropriate care and awareness of relevant Corporate policies and messaging requirements
Effectively utilize social media moderation tools to manage daily engagement with our customers on Facebook, Twitter, Instagram, Google+, etc.
Assess customer concerns and provide quick and educated decisions to rectify complaints and conflict
Escalate urgent concerns to Team Lead following established procedures, effectively communicate findings, along with actionable recommendations
Create reports on relevant moderation statistics, issues, and outcomes.
Stay knowledgeable on latest industry trends, tools, and best practices

From 2+ years of experience.
Positive attitude, detail, and customer oriented with good multitasking and organizational ability.
Content creation experience
Excellent writing, editing, presentation, and verbal communication skills
Must be highly proficient in MS Applications such as Excel, Word, and PowerPoint
Good communication skills.