Telesales Team Supervisor

Telesales Supervisor required for a major company presents educational services abroad for foreign universities.

Responsibilities:

• Recruits Telesales talent.
• Defines and implements appropriate procedures and incentives to achieve departmental goals.
• Participates in the establishment of quotas as it relates to New Customer Orders to ensure objectives are met.
• Drives daily activity of representatives on inbound and outbound calls.
• Establishes and reports on metrics to measure performance; corrects deficiencies where necessary.
• Maintains and promotes a successful and positive team atmosphere and work environment.
• Coaches and mentors members of Telesales team with focus on services knowledge.
• Supervises administrative functions.
• Monitors and addresses performance of employees in the areas of work rules, policies, procedures, and behavioral competencies.
• Other functions as assigned.