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Social Media Moderator

MinvoTech
Heliopolis, Cairo
Posted 5 years ago
116Applicants for1 open position
  • 79Viewed
  • 14In Consideration
  • 0Not Selected
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Job Details

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Job Description

We are looking for Social Media Moderator responsible for managing all social medial platforms of Minvotech client and its clients.

The candidate in this role collaborates with Work with editorial and marketing teams to drive highly effective social channel moderation. In addition, this person will be expected to work as a team member on projects, providing, estimating and implementing development best practices. The candidate is expected to act professionally and respectfully with both external customers and internal team members.

Responsibilities:

  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date
  • Service Community Admin accounts, processing emails, and complaints escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues, and outcomes.
  • Regularly feedback insights gained from community moderation into the Social Media team.
  • Monitor all industry and company information and news to anticipate potential issues.

Job Requirements

  • BSc degree in a relevant field.
  • +1 year of experience.
  • Good communication skills.
  • Good English language level.
  • Good writing skills in both English and Arabic.
  • Hard Worker.

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