Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Responsible for managing external agencies, hard core delinquent accounts and all required legalities.
- Participate in the assessment and evaluation of the performance and effectiveness of collection strategies to determine the best course of action and to improve the function’s performance.
- Monitor and forecast debt collection levels against established targets.
- Collection Agencies:
- Establish and implement the collection agencies process.
- Develop and implement a pricing plan for the external agencies.
- Forecast and monitor the performance of external agencies to agreed targets.
- Monitor collection agencies performance on accounts sent for legal action.
- Identify external agencies’ training and development needs.
- Create competition between external collection agencies with the aim improving NCL (net credit loss) through maximizing the recoveries.
- Measure customer service standards, and key performance indicators for individual collectors and the group, and prepare monthly presentations on their performance (MIS, external agencies resolutions, NCL forecasting, etc.).
- Prepare audit reports on the collection agencies to ensure they are following the firm’s policies and procedures.
- Review and report fraud and skip cases findings to management.
- Identify new and alternative ways to recover debt. Work on any problematic accounts and provide feasible and creative solutions.
- Identify potential loss accounts and charge off accounts and roll them over to next.
- Forecast net credit loss on a monthly basis and prepare reports and periodical statistics on the department performance.
- Revert settled accounts from the agency to the Tele-Calling team in the case of a minor unsettled payment.
- Set and communicate individual performance objectives, standards, and targets to all subordinates and ensure they are fulfilled in a timely and efficient manner.
- Review updates for all legal cases and ensure that those which require legal action are addressed.
- Ensure compliance with the firm’s policies and procedures.
- Oversee the team’s tasks on a daily/weekly/monthly basis and ensure they are fulfilled in timely and efficient manner.
- Provide training on a continuous basis to enhance their performance.
- Conduct comprehensive performance reviews for the team.
Job Requirements
- Bachelor’s degree in any discipline.
- A minimum of 4 years’ experience in a similar role, preferably in retail banking.
- Excellent negotiation skills.
- Able to interact with clients in a manner which shows sensitivity, tact and professionalism.
- Able to collect information and arrange into logical arguments.
- Able to generate creative solutions and has the courage to make necessary decisions.
- Good command of Arabic and English.
- Excellent communication skills (written, verbal and listening).
- Able to build partnerships and work well in teams, especially in a start-up environment.