SME (Floor Walker)
Intelcia -
Cairo, EgyptPosted 5 years ago37Applicants for3 open positions
- 5Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
- Providing knowledge, resources, and information to support agents
- Address customers concerns accurately and timely.
- Assist advisors with material request and account updates
- Ensuring the accuracy of the content.
- Coaching and training agents on improving Customer Interaction and offering advisors guidance.
- Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards
Job Requirements
- At least 6 months experience "Acting as Supervisor" or "Performance Manager"
- Excellent English proficiency
- High Customer Service Standards.
- Strong Organizational Skills
- Rotational Shifts.
- Customer service KPIs awareness (NPS/AHT/Absenteeism/Adherence/Utilization)
- Ability to work with rotational shifts & days off & overnight shifts
Benefits :
- Promotion opportunities
- Attractive package
- Social and medical insurance
- Transportation
