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Job Description
- Liaison between Company and client.
- Manage worker’s issues on lower basis and escalate issue immediately to Company on severity basis.
- Collecting data of all workers with client and provide to Company (when needed).
- Brain storming to workers about their roles responsibilities and duties.
- Implementing Company policies on workers.
- Informs Company on any issue regarding worker’s work and problems with client.
- Induction to workers about policies and guidelines of work in Saudi-Arabia.
- Collect data of workers.
- Taking and record phone calls of workers for their issues.
- Visiting client’s site to investigate the issues related to strikes.
- Sending workers to hospital and arranging facility to them.
- Training to workers who refused to work because of issues, visiting workers at client’s site to clarify and investigate issue.
- Resolving accident cases received by client or directly by workers.
- Investigating run away workers by cross contacting them and confirms to other depts.
- Informing concerned departments in case of issue caught by police.
- Overtime issue resolution by contacting payroll and client, resolving the problems of worker’s salary due to deduction.
- Informing GR team about loss of Iqamas and Medical cards and provide replacement.
- Gathering data for collection of important documents (passports, ATM, Iqamas).
- Collecting of mobile number of the workers for the data base of workers to resolve issues.
Job Requirements
- Holder of bachelor degree are welcome to apply.
- Proven work experience as an HR Administrator, HR Administrative Assistant or relevant role.
- Computer literacy (MS Office applications, in particular)
- Thorough knowledge of labor laws
- Excellent organisational skills, with an ability to prioritise important projects
- Strong phone, email and in-person communication skills