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Head of Customer Support

Hitchhiker
New Cairo, Cairo
Posted 5 years ago
261Applicants for1 open position
  • 152Viewed
  • 18In Consideration
  • 132Not Selected
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Job Details

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Job Description

  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Hire and train new customer service agents.
  • Provide feedback and weekly report.
  • Respond promptly to customer inquiries, Handle and resolve customer complaints.
  • They will use data to identify outliers and key drivers of customer friction and will work with a wide range of CS and business stakeholders to fix them.

Job Requirements

  • 5+ years of relevant experience in a project manager, product manager, process owner or sr. business analyst role
  • Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organizations.
  • Flexibility to respond quickly to change and reprioritize in the face of emerging issues.

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