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Client Relation Supervisor

Xceed
6th of October, Giza
Posted 5 years ago
145Applicants for1 open position
  • 57Viewed
  • 24In Consideration
  • 29Not Selected
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Job Details

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Job Description

  • Act as a SPOC between the client and Xceed
  • Development of short term strategy to ensure that Xceed is aligned with the customer requirements and is delivering customer focused solutions
  • Develop plans to proactively manage tactical account issues, in order to exceed customer expectations
  • Cooperate with operations department to ensure the optimum client needs.
  • Contribute to account prioritization activities and participate in the creation of potential business opportunities
  • Build intimate customer knowledge by understanding the vision, strategy, short and long term needs and financial model maintaining client satisfaction
  • Create and adhere to a process to continuously understand and review client requirements and changes periodically and align operations to best suit client needs
  • Implement agreed-upon aspects of the account strategy for all technical and non-technical solutions related to the Account
  • Responsible for achieving annual revenue targets
  • Ensure annual contracts are renewed and signed on time
  • Follow up on invoicing and collection cycle on periodical basis
  • Handle client feedback log and confirm related preventive and corrective actions implemented in place Generate additional revenue streams with existing clients.

Job Requirements

  • 4 years of Experience
  • Bachelor Degree
  • Excellent English Command
  • Excellent Communication skills
  • Excellent time management skills

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