Quality & Process Improvement Supervisor

Xceed - 6th Of October, Giza

135
Applicants for
1 open position
5
Seen
Experience Needed:
More than 4 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, Bonus + Profit Share
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job
  • Supervise the documentation and mapping for new accounts processes.
  • Review and update key customer related processes and its appropriate metrics per Xceed quality standards.
  • Follow up on the issuance of regular internal and external analytical reports.
  • Manage the Voice of the customer process with regard to data analysis, results reporting, action plans recommendations, and follow up on action plans.
  • Manage and control big process improvement projects.
  • Assist and support the day to day operation performance and improvement initiatives.
  • Provide Coaching & Training Recommendations
  • Prepare and issue quality reports required by external and internal customers.
  • Train and Coach monitoring coordinators
  • Organize, schedule and manage the calibration sessions.
  • Prepare and issue calibration sessions reports.
  • Act as focal point between operation and designated clients with regard to quality concerns.
  • Supervise monitoring team performance and ensure staff motivation.
  • Calibrate quality monitoring output between client, operation and the customer satisfaction surveys.
  • Responsible for quality monthly targets and SLAs.
  • Responsible for improvement of quality operation quality scores by conducting the needed analysis and set up of needed actions and the follow up on their implementation.
Job Requirements
  • 4 years of Experience
  • Bachelor Degree
  • Certified Six Sigma
  • Excellent English Command
  • Excellent leadership skills
  • Excellent Communication skills
  • Excellent time management skills
About this Company

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.

Xceed manages various outsourcing agreements with key government & commercial accounts in... (More)

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