Browse Jobs
For Employers
Post JobLog inGet Started

Application Support Engineer

EFG Hermes
6th of October, Giza
Posted 5 years ago
90Applicants for1 open position
  • 17Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Provide operational and technical support to users to ensure solutions meet the architectural standards within the technology area and negative impact to the business is minimised.
  • Identify recurring application problems areas, articulate trends for root cause analysis and provide information to problem management. Ensure that assigned problems are defined and resolved efficiently and effectively.
  • Handle applications administration (ex. health checks and users permission).
  • Ensure escalation of unsolved bugs to the development team.
  • Use Ad Hock SQL database queries to create new temporary reports for our products.
  • Add tickets on the ticketing system on a daily basis.
  • Prepare reports using SQL reporting service when needed.
  • Monitor and troubleshoot systems and escalate instability issues to the team concerned.
  • Document installation and technical manuals and update them when needed.
  • Proactively identify and highlight issues to reduce the possibility of system downtime.

Job Requirements

  • Bachelor’s degree in Computer Engineering or Information Technology.
  • A minimum of 0-2 years’ experience in supporting enterprise applications preferably in a financial services institution.
  • Experience in MS T-SQL (MS SQL 2008 and 2014) is a must.
  • Experience in MS SQL reporting services, MS SQL SSIS, C# and .net development tools is a plus.
  • Excellent command of Arabic and English.
  • Good communication skills (written, verbal and listening).
  • Able to build partnerships and work well in teams.
  • Can identify, recommend and implement solutions for problems. Capable of making timely decisions and anticipating consequences.
  • Pays attention to details and ensures deliverables are always of a high quality.
  • Multi-tasker, with the ability to meet changing deadlines.
  • Manages pressure and conflicting demands and prioritizes tasks and workload.

Featured Jobs

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairApplication Support Engineer