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Job Description
- Provide operational and technical support to users to ensure solutions meet the architectural standards within the technology area and negative impact to the business is minimised.
- Identify recurring application problems areas, articulate trends for root cause analysis and provide information to problem management. Ensure that assigned problems are defined and resolved efficiently and effectively.
- Handle applications administration (ex. health checks and users permission).
- Ensure escalation of unsolved bugs to the development team.
- Use Ad Hock SQL database queries to create new temporary reports for our products.
- Add tickets on the ticketing system on a daily basis.
- Prepare reports using SQL reporting service when needed.
- Monitor and troubleshoot systems and escalate instability issues to the team concerned.
- Document installation and technical manuals and update them when needed.
- Proactively identify and highlight issues to reduce the possibility of system downtime.
Job Requirements
- Bachelor’s degree in Computer Engineering or Information Technology.
- A minimum of 0-2 years’ experience in supporting enterprise applications preferably in a financial services institution.
- Experience in MS T-SQL (MS SQL 2008 and 2014) is a must.
- Experience in MS SQL reporting services, MS SQL SSIS, C# and .net development tools is a plus.
- Excellent command of Arabic and English.
- Good communication skills (written, verbal and listening).
- Able to build partnerships and work well in teams.
- Can identify, recommend and implement solutions for problems. Capable of making timely decisions and anticipating consequences.
- Pays attention to details and ensures deliverables are always of a high quality.
- Multi-tasker, with the ability to meet changing deadlines.
- Manages pressure and conflicting demands and prioritizes tasks and workload.