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Job Description
- Respond to the customers’ queries in a timely manner
- Communicate the customers’ requests to the responsible departments
- Contact the customers’ to notify them with any change in their orders
- Provide a high level of customer experience in order to meet and exceed our customers’ expectations
- Organized and a strong aptitude to follow tasks through to completion
- Gather customer feedback and share with our Operations and Marketing
- Assist in the processing of online purchases quickly and while providing superior service to customers.
Job Requirements
- Strong phone and verbal communication skills along with active listening.
- You have a good command of English language.
- You are excited to work in a fast-paced environment with constant
change and growth - You have the ability to multitask, set priorities, and manage time
effectively - You are ready to work on alternating shift basis
- You are target oriented.
- At least 1 year of experience in the call center field.
