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Job Description
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Hire and train new customer service agents.
- Provide feedback and weekly report.
- Respond promptly to customer inquiries, Handle and resolve customer complaints.
- They will use data to identify outliers and key drivers of customer friction and will work with a wide range of CS and business stakeholders to fix them.
Job Requirements
- 5+ years of relevant experience in a project manager, product manager, process owner or sr. business analyst role
- Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organizations.
- Flexibility to respond quickly to change and reprioritize in the face of emerging issues.
