Digital Customer Support Specialist

Edfa3ly - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Serving Customers through Digital media channels.
  • Embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • This position requires significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
  • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
  • Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
  • Implement high-quality standards of Customer Service for customers through exceeding all KPI’s threshold
  • Explore the required negotiation skills when needed.
  • Introduce a hip trendy e-commerce solution
Job Requirements
  • University Graduates.
  • Fresh graduate or experienced are welcome to apply.
  • Excellent English (written & spoken)
  • In-depth knowledge of performance metrics (KPIs)
  • Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
  • CRM experience is a plus
  • Excellent PC skills
  • Good Communication and Handling Skills.
  • Decision-making skills
  • Most preferable residents of Nasr City, Heliopolis, New Cairo and Nearby Areas
About this Company

Edfa3ly is an automated personal shopper service which allows the customers to know pre-ordering the exact cost for any product worldwide to be shipped to their door step and pay using their local payment methods currently delivering to the middle east.

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