Job Details
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Job Description
- First level support through taking calls and handling the resulting incidents or Service Requests
- Serve as the first point of contact for customers seeking technical & business feedback
- Perform troubleshooting through diagnostic techniques and questioning
- Provide accurate information on company‘s products of both technical & business sides.
- Follow-up and update customer status and information
- Handle weekly/monthly meetings with the customer
- Responding in a timely manner to service tickets and requests
- Managing the ticketing system
- Send weekly/monthly reports.
Job Requirements
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to troubleshoot & diagnose the reported tickets
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered.
- Reporting & Analytical skills
- Software testing skills
- Multi-task handling
- Highly Committed to the provided SLAs.
- BSc/BA in IT, Computer Science or relevant field
