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After Sales Service Manager (Home Appliance)

Downtown, Cairo
Posted 5 years ago
83Applicants for1 open position
  • 42Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Planning, organizing, managing and developing work in relation to after sales services
  • (Maintenance, spare parts and customer service), providing the best possible services to customers and reaching the highest possible level of customer satisfaction and loyalty.

Main tasks:

Planning:

  • Develop a comprehensive plan of action for the Center with its planning and operational aspects.
  • Establish the annual budget of the service center and ensure compliance and application.
  • Set the goals of after-sales services including maintenance, spare parts and customer service and ensure that they are achieved.

Control:

  • Monitor costs and ensure that they are as planned and work to avoid any increase in them.
  • Ensure that the factory's policies and standards are properly applied including warranty methods, product usage and service concept.
  • Ensure effective implementation of the price policy of the service center.
  • Organization, motivation and development:
  • Communicate with the maintenance centers and the approved service centers, and continuously monitor and monitor the activities of the centers in line with the proposed plan and quality policies, and provide the necessary support.
  • Supervising the development and implementation of technical training plans necessary to raise the level of technical competence of the employees in the department.
  • Developing working methods and procedures to achieve the optimal use of technical capabilities and fixed assets in order to ensure the upgrading of work.

Customers Service:

  • Evaluate the level of services provided to customers and propose and address the problems facing the department.
  • Improving the level of customer satisfaction by meeting the needs of the department based on the company's policy and approved quality standards.
  • Ensuring the interest of existing customers and solving problems and complaints related to them.

Analysis and reports:

  • Analyze all indicators and data that help in developing the volume of work and attract new customers and stimulate sales.
  • Preparation of the necessary reports on the performance of the work and other work and submitted to the Director General.
  • Any other related tasks and work requirements

Job Requirements

  • Education: Bachelor of Engineering in Electronics, Electricity or Industrial Engineering.
  • Practical experience: 10 years experience in the management of service centers and spare parts in a medium or large-sized company preferably in the household appliances, with at least 5 years as a post-sale service manager

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