- Experience Needed:
- More than 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
Confidential, Transportation + Medical Insurance + Social Insurance + Life Insurance
- Education Level:
- Bachelor's Degree at least
About the Job
- Resolve customer complaints via phone, mail, social media or Face to face
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Follow up problems related to product malfunctions with purchase sector.
- Assisting in sales.
- Review Magazine and page posts.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction.
- Handle changes in policies.
More than 3 years
Bachelor's Degree at least