Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Leading the training and development department, and overseeing all activities of the team members. Lead the department in the creation of training programs and materials.
- Leverage analysis of ongoing programs in order to ensure that quality training is provided to business departments and that there is a constant improvement in training programs and initiatives.
- Work closely and in collaboration with various department heads, employees and providers in developing unique and effective training solutions specific to the different departments.
- Develop, design, and execute quality testing and monitoring, Provide feedback to various Departments on common trends, gaps, and performance results.
- Help develop solutions aimed to improve quality performance, manage the scheduling of employees to ensure that audits and tasks are completed on time.
- Collaborate with department leads to improve quality performance and/or recommend changes.
Job Requirements
- Bachelor Degree in any relevant discipline.
- 7+ years of Experience in Call center, customer service, or supervisory.
- Exceptional verbal and written communication skills.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
