Job Details
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Job Description
- Services Operation and Material Planning
- Initiation of work orders in bridge Field Services (bFS) or in other Schneider systems
- Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment (prevention Plan , FSR Certifications, PPE Personal Protective Equipment)
- Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer
- Weekly / Monthly Reporting
- Maintenance of FSR Skills Matrix in bFS or in other Schneider Field Services systems
- Optimize travel for Service Contracts visits by trending and prediction
- Optimize scheduling of visits on the same/close customer site , and balance visits between urgencies (SLAs) and planned activities
- Properly prioritize strategic accounts activities and customers under contracts with SLAs
- Provide remote support to FSRs
- Place Orders for Spare parts, material and subcontracting needed for the intervention according to Schneider process
- Management of all notifications to the customer (rescheduling, confirmations, deliveries, etc.)
- Recommend to FS management Operational Efficiency & Process Improvement
- Maximize FSR utilization while securing 100% safety
- Support Customer Care in their Customer requests to provide appropriate information. Take appropriate action as needed Provide feedback to ISSRs for any contract modifications
- Attendance and participation in regular review meetings with Operations and Sales teams
- Once job dispatched, transfer information to billing department with appropriate actions in the FS IT Tools to trigger the customer billing activity
- Properly capture data of intervention in BFS according to BFS process and training guidelines
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