Job Details
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Job Description
RESPONSIBILITIES
- Manage each and every ‘moment of the truth’ for the sake of customer delightful
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming in-app customer feedback
- Use telephones to reach out to customers and verify account information
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
Job Requirements
REQUIREMENTS
- Desired education: Bachelor’s degree
- Four-band perfect command of English language
- Additional language is a plus
Desired experience:
- 1-2 years of relative experience
Essential skills:
- Customer oriented mindset
- Excellent problem-solving skills
- Excellent written and verbal communication skills
- Good command of process understanding
- Good command of technology and mobile application understanding