Job Details
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Job Description
Main Job Duties:
- Installs, configures, and upgrades computer hardware and software
- Provides end-user software troubleshooting and support
- Applies advanced diagnostic techniques to identify problems, investigate causes, and provide solutions
- Use of ticketing system to document and track issues
- Support of enterprise copiers
- Occasional configuration of on-site networking equipment, including wireless
- Manage and support the VoIP infrastructure for our customer service team
- Manage software licenses
Job Requirements
- 1-3 years of experience as an IT help desk admin.
- CCNA Knowledge.
- MCSA certificate or Knowledge.
