Supply Chain Leader

• Supply Chain Manager you will be responsible for complete oversight of supply chain operations across different legs – First Mile, Line Haul Logistics, Fulfillment Center and Last Mile deliveries, Professionals in this role not only need to ensure smooth and timely functioning of supply chain across various locations but also need to help in providing un-parallel delivery experience to the customers

In the First Mile:

• Support the First Mile team by providing visibility and insights by setting up process adherence checks and publishing metrics to first mile team
• Own process of first-mile pick sheet generation based on capacity available and inventory position.
• Co-ordinate and follow-up on returns to sellers/vendors ensuring items are received in the right quantity and quality.
• This team will also track manpower and vehicle fleet performance in First Mile

In the Fulfillment Center:

• Build checks in inward process, ensure all inwards are done within SLA and accurately
• Track put-away process and ensure timely in-stock of goods.
• Supervise cycle counting and inventory correction activity.
• Track and publish productivity report for inward, put away, picking, dispatch executives.
• Conduct complete RCA on fill rate issues and publish reports to respective stakeholders.
• Track expired and slow-moving stock with the help of ground operations.
• Follow-up with business team to ensure timely liquidation and return vendor
• Track manpower and vehicle fleet performance in First Mile

In the Last Mile:

• Ensure process adherence and follow-up with ground team to provide an unparalleled delivery experience to customers.
• Ensure first level escalation in case of any process failures.
• Ensure the performance is met and provide support and guidance in case of any lag.
• Maintain daily MIS reporting on performance for different locations- DCs.
• Co-ordinate with KAM/VAM/CD/FC/FM and resolve customer escalations.
• Responsible for Last mile planning and routes planning across Distribution Centers using route planning software.
• Ensure follow up on , returns, re-attempts, return pickups, goods replacement and damages exceptions.
• Ensure on-time manpower reporting and vehicle reporting. Work with capacity team to ensure adhoc requests are met to safeguard customer interest.

Logistics:

• Handle vehicle capacity planning, raising requests for ad-hoc capacity when needed across first mile, last mile and line haul.
• Work with on-boarded vendors to resolve all driver related issues faced on the ground
• Overview timely reporting and SLA adherence by all vehicles.
• Ensure complete reconciliation of logistics MIS.
• Publish daily report on vehicle reporting time, vehicle capacity and time utilization