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Job Description
- Adhere to Customer Service Policies and Procedures to maximize the customer
- Manage daily customer complaints and ensure timely resolution.
- Manage the Global Case System and make sure all customer inquiries/requests are
- logged into the system and resolved within the required service level agreement.
- Interact regularly with customers to understand and respond to their needs and get
- feedback on the service provided.
- Monitor the changing needs of the service, liaising with customers and frontline, to
- Identify areas for improvement and make recommendations for service improvement and implementing those improvements.
- Responsible for SRN creation & Follow up, follow up on cases/complaints.
- Manage shipment in and out movement through the warehouse management system and other systems if required.
- Preparing documents for in and out movement.
- Utilize various transportation provider software systems, to facilitate material movement planning and scheduling.
- Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.
- Coordinate daily activity to track the location and movement of inventory. Provide reports to internal and external customers as required.
- Assist in obtaining necessary transportation permits for inbound and outbound shipments.
- Expedites all critical orders with local subcontract vendors.
- Works closely with providers to assure efficient and effective execution of defined processes and goods transportation
- Organizes and maintains hard copy and electronic documentation supporting order fulfillment .
- Re-routes freight as needed by the customer.
- Answers questions regarding sourcing from internal and external customers as needed,
- Verifies inventory locations and availability for shipment against requirements specified in purchase orders;
Job Requirements
- Bachelor's degree in Industrial Engineering
- Fluent English & Arabic Language
- Excellent Communication Skills
- Excellent Problem Solving Skills
- Eager to Learn
- Team Player
- Leadership
- 0 - 1 years of experience
