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Job Description
- Manage MasterCard relationship with key customer accounts (banks)
- Work under the guidance of the Country Manager to achieve business objectives
- Demonstrate MasterCard thought leadership thru business knowledge transfer and sharing global best practices with the assigned accounts
- Developing the accounts strategy, for the assigned accounts, in-line with the country objectives
- Full ownership of the P&L of the assigned accounts.
- Full ownership of the end to end relationship with the assigned accounts
- Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth
- Leads and manages existing customer relationships, and works to identify opportunities and customer needs
- Partners with customers to deliver customized solutions and comprehensive consulting support
- Responsible for pipeline management at the account level
- Responsibilities
- Contributes to the achievement of sales and net revenue targets
- Assists with analysis of customer’s business through profitability modeling, financial forecasting and competitive analysis
- Assists in designing strategies, messaging and proposals for customers
- Supports the management key customer relationships at manager levels
- Collaborates with the account team and customers to plan, execute and monitor progress against annual business plans
- Assists in local projects and cross-functional initiatives
- Responsible on the Voice of Customer results
Role
- Primary responsibility for managing the relationship at the assigned accounts and strengthen customer engagement at all levels
- Lead and build business development strategy for each assigned account with full responsibility of the profitability
- Engage with MasterCard cross functional team to design and execute tactical plans to execute the customer strategy and bring relevant business best practices
- Leverage all MasterCard brand, sponsorship properties, products, and technological payment solution to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value
- Grow MasterCard share within the assigned accounts
- Responsible for all administrative and operational issues relate to the assigned accounts
- Uncover business opportunities and work with MasterCard cross functional team to assess new concepts and ideas of new products that support the market strategy
- Work closely with the country manager to recommend and develop market strategy, business planning, expense management, budget, financial monitoring …etc.
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