Senior After Sales Engineer
EGYTRAFO -
Heliopolis, CairoPosted 5 years ago44Applicants for1 open position
- 42Viewed
- 9In Consideration
- 0Not Selected
Job Details
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Job Description
- Making market and competitors surveys.
- Prepare and analyze weekly visit reports and solve clients’ problems.
- Establishing new, and maintaining current relationships with customers.
- Receive, analyze, and answer all customers’ requests, questions, and clarifications regarding the maintenance, after sales services and spare parts.
- Prepare, review, and follow up technical and commercial offers for spare parts, services contracts, products repairing, or technical and operational training.
- Manage and support after sales technicians - technically and administratively- to ensure the maintenance work is being done on time and as required.
- Conduct site visits to resolve all breakdowns and to ensure customer satisfaction.
- Dealing with emergencies and unplanned sales issues.
- Evaluate and analyze incoming warranty claims.
- Establish, promote, and maintain excellent rapport with all stakeholders.
- Carrying out on-site testing, commissioning, and training works in an effective and professional manner.
- Recognize sales opportunities and link potential customers with the appropriate sales team.
- Prepare safety plans, risk assessments, site inspection reports, technical reports, and customer reports.
- Contact the quality control department to analyze the breakdowns cause roots to take preventive actions accordingly.
- Follow up the repairing processes in the factories.
- Achieve and monitor of the annual after sales targets.
- Negotiating prices, terms, and conditions to complete the deal.
- Participate in exhibitions, conferences, and events.
- Follow filing and archiving system.
- Receive and record services orders after collecting the down payment.
- Support the financial department to accelerate delivery and collection processes.
Job Requirements
- Bachelor Degree in Electrical Engineering
- Bachelors of Engineering (Electrical / Power Branch preferred)
- 3 to 6 Years of Experience.
- Very good English.
- Presentation and communication skills.
- Problem-solving.
- Sales skills.
- Team player.
- Multitasking ability.
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