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Job Description
- Responsible for provisioning the accounts over AWS and Azure
- Responsible for MFA administration (e.g. activate, deactivate, reset user MFA)
- Support Azure AD/AWS IAM security in terms of password policy and access keys.
- Responsible for maintenance and support of PIM, conditional access and identity protection.
- Performing user access auditing over AWS and Azure.
- Responsible for monitoring and responding to events generated by NetCool, Cyber Security, CloudWatch.
- Support the configuration of ArcSight Azure/AWS Smart Collector.
- Sandbox management (user creation, setup test customer tenants and assign subscriptions).
- Ensure sufficient licenses available
- Administer and support AWS S3 and CloudTrail.
- Ensure that the technical solution and root cause are clear and logic.
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all requests are fulfilled within the agreed SLA
- Update the technical documentation and the team knowledge base.
- Ensure that the technical solution and root cause are clear and logical
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within the agreed SLA.
- Update the technical documentation and the team knowledge base.
Job Requirements
- Qualification / Experience:
- Bachelor of Engineering / computer science or related discipline
- 2-5 years IT Support, system administration and cloud administration experience.
- Technical skills:
- Experience in Azure AD security support, AzureAD, AWS IAM, AWS CloudTrail, AWS S3 and CloudHealth.
- Experience in using and configuration of AWS CloudWatch.
- Wide knowledge of MFA solutions.
- Knowledge of Security techniques and technologies.
- Development skills using (shell scripting, PERL, etc...) is desirable.
- Remedy experience is desirable
- ITIL Foundation certification is a plus.
