Software Technical Support / Application Support

eVision - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
1 to 5 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Software Technical Support Engineer or Application Support will provide IT software consulting services and work with Clients to resolve applications and products issues.
  • Provide highly qualified resources to deploy such solutions including implementation, training and support, which will allow clients to maintain or improve their system.
  • This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical Support expertise, and business acumen.

Duties and Responsibilities:

  • Implementation
  • Software Installation
  • Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
  • Data migration and testing.
  • Provide Users training on the usage of the software, best practices as it relates to the application and specific business needs of the customer.

Technical Support

  • Level1 & 2 support.
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
  • Upgrade or migrate the software
  • Troubleshooting, data recovering and reinstalling Software.
  • Providing procedural documentation and relevant reports.
  • Provide prompt and accurate feedback to customers
Job Requirements
  • Bachelor of Science of Engineering, Computer Science or equivalent experience.
  • 1-5 years of experience in deploying software applications including implementation, support and user training.
  • IT banking experience is an asset.
  • Excellent Knowledge of SQL, Oracle, Microsoft SQL.
  • Understanding of common support metrics, available tools, and typical industry standards for excellent support
  • Strong troubleshooting and multi-tasking skills.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Working knowledge of enterprise databases is a plus
  • Working knowledge of networking and application security is a plus.
  • Prioritizing and managing many open cases at one time.
  • Fluent in English, spoken and written.
  • Self-motivated, independent, well-organized and dynamic.
  • Very good presentation and interpersonal skills required.
  • Very good oral and written communication skills.
  • Excellent Knowledge of Product installations using Windows, Oracle/SQL Server, Tomcat/WebSphere
About this Company

eVision is an emerging leader in IT powered reconciliation products for the financial services industry in MENA. It’s Bingo Suite® of Financial Applications are helping financial institutions to enhance their competitive advantage through

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