Import Customer Service Agent
Maersk -
Cairo, EgyptPosted 5 years ago259People have clicked1 open position
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Job Description
- Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas.
- Be fully responsible for customer satisfaction, own, manage all customer facing activities.
- As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
- Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
- Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
- Work actively with other departments and Sealand offices in other regions.
- Monitor agreed service levels.
Job Requirements
- 3 years of customer service experience
- University degree in a related area.
- Strong customer understanding.
- Focus on constant improvements with a flexible mind.
- Efficient, decisive, result orientated.
- Strong drive to give our customers a world class service.
- Excellent command of written and spoken English
- Excellent interpersonal and communication skills.
- Understanding the needs of the business and of the customer,
- Energetic, self-motivated and dedicated.
- Willingness to be a team player.
- Result-oriented with strong planning and organizational skills.
