Country Operations Manager
Job Details
Skills And Tools:
Job Description
What You’ll do
As Country Operations Manager, you are Sales primary engagement contact for delivering key Operations Services and you are able to guide them in how to use the full network of specialists and capabilities that are available to improve productivity for Sales Executives and their teams supporting a Country productivity and growth.
This requires you to:
- Lead broader Operations matters and be the face of Operations,
- Connect the dots across different departments and teams
- Articulate and position Operations strategy and CPS strategy including Digitization
- Understand and be able to recognise the different offers available
- Acquire deep knowledge of the organizational set-up to its full extent for each offer
- Provide operational guidance on Operations services, business processes, policies and systems, and use full Operations network and cross-functional teams in the backend to provide an end-to-end solution to the Sales GM and respective Sales Team
Who You’ll Work With
You will be part of the Customer and Partner Services (CPS) team and will work closely with your peers in-country, regionally and globally. You will leverage the network of specialists and cross-functional teams across in-person and digital channels. With good understanding and knowledge of your audience, you will serve as a trusted advisor to the Executive Leadership of the Sales Teams you cover.
Who you Are
You love working in a dynamic changing environment. You'll have a passion for Customer experience, deliver a customized Operational guidance to the Sales Teams through building in partnership with their Executive Leadership an Operational Business Plan that will enable them to address their Country’s business needs and maximize their productivity.
Job Requirements
- Bachelors + 5 years of related experience, or Masters + 2 years of experience, or PhD + 0 years of experience
- Arabic language is required, French would be a plus
Analytical Skills:
- Analyze information and work with others to evaluate alternative solutions to confirm path forward
- Strong planning and analytical skills
Soft Skills:
- Proven, take-charge attitude, and able to demonstrate flexibility and resiliency
- Ability to adapt quickly to changing priorities.
- Explain information and effectively lay out pros and cons of alternatives to consider
- Developing ability to communicate and drive improvement across cross-functional teams to improve operations metrics and customer satisfaction
- Developing project management skills
- Strong decision-making, influencing, and negotiating skills at a departmental or region level
- Excellent communication skills at all levels of management -- presentation as well as personal, soft skills
- Advanced PowerPoint skills preferred