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GTRF Manager-Processing-Operations

HSBC
Cairo, Egypt
Posted 5 years ago
56People have clicked1 open position
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Job Details

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Job Description

Role purpose:

Global Trade and Receivable Finance (GTRF) is a core product for the Group across various customer segments, including CMB and GBM. The jobholder is responsible providing a high level of customer service by processing Trade and Receivables Finance transactions within the service level parameters, minimising operational risk by applying a high degree of attention and ensuring accuracy. The job holder will need a good understanding in Trade operations in terms of technical knowledge, thorough understanding of International Chamber of Commerce (ICC) published rules as well as TRF FIM, Internal Controls and Group Compliance Policy including International sanctions etc.

Principal accountabilities:

  • Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA
  • To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
  • To be aware of the nature of our customers business and alert any unusual transactions, to Line Management
  • Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards
  • Ensure a high degree of accuracy in order to minimise operational risk
  • Work productively and professionally. Demonstrate ways to improve customer service and increase productivity

Job Requirements

  • Good International Trade experience and background required, working knowledge of ICC Publications UCP600, URC522
  • Good understanding the trade facilities and customer trade cycles
  • Good understanding, applicable to the role, of the content and application of ICC rules as related to Documentary Credits and Collections and of internal control procedures
  • Good knowledge of the systems/ applications used in Trade processing.
  • Strong interpersonal skills
  • Excellent English (written and verbal) communication skills
  • 3+ years’ experience in Global Trade and Receivables Finance operations
  • Flexibility to work in time zones as required by business
  • CeITF and CDCS qualification will be an added advantage

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