Job Details
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Job Description
About The Product: (EZURU)
- It is a platform for Leasing & renting residential properties and provide related services; in which you can surf different opportunities and offers to rent units in Egypt’s best spots, from North Coast to Aswan and from magical oasis of Siwa to the coast of the Red Sea enjoying wide range of services that are accessible only through us.
Job Summary:
- Call Center establishes insurance policies by obtaining client information; determining eligibility; maintaining database.
Responsibilities:
- Explain services and commission, and answer questions from customers.
- Track customer complaint resolution.
- Achieve the monthly KPI's (Calls quality, AHT & Adherence).
- Teach and guide our sellers to use our system to upload their properties by right way.
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
Job Requirements
Required Skills:
- Customer focus, Data entry skills, Listening, Phone skills, Verbal communication, Building Relationships, Problem solving, Multi-tasking, Self-motivated & Quick learner.
- Good experience in the Real Estate field.
